Sunday Legend s.r.o., Na Folimance 2155/15, Prague 2, Company ID: 107 57 457 (hereinafter referred to as the "accommodation provider") provides accommodation in Chalet 30 Na Šťastném kopci and Chalet 40 Na Šťastném kopci, Čistá v Krkonoších.

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Introductory provisions

 

The conditions apply to stays in the listed cottages. The contractual relationship is established by confirming the reservation and paying the deposit/full amount for accommodation. The customer agrees to the conditions by confirming the reservation.

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Price and payment

 

The price and its components are listed in the booking form.

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1. The customer pays 30% of the price within 3 days of booking, the rest no later than 22 days before arrival.

2. For reservations made less than 22 days before arrival, the customer pays 100% of the price within 1 day of making the reservation.

3. In the case of an additional discount, this discount may be subject to a non-refundable payment of 100% of the price.

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A refundable deposit of CZK 2,500 is required for mandatory online guest registration. This deposit is in the form of a credit card pre-authorization (blocking of funds on the card). In the event of damage caused or additional services used, the appropriate amount will be authorized from the deposit, otherwise the deposit is refundable and the pre-authorization will be canceled within 7 days of the end of the stay.

 

Customer obligations

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Before the planned arrival, complete the proper mandatory registration of all guests and pay the tourist tax (specified above in the booking form) and provide a refundable security deposit.

Provide cooperation to the accommodation provider, follow operating rules and behave responsibly.

To compensate for damage caused to the property of the accommodation provider, including the costs of lost profits.

Observe the smoking ban, do not use your own appliances and do not make changes to the premises.

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Rights and obligations of the accommodation provider

 

The accommodation provider will ensure the proper condition of the property and the removal of defects. However, he is not liable for damages caused by the customer's negligence.

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Stay

 

Arrival: from 3:00 PM

The host will provide a code to access the cottage before your planned arrival.

Departure: until 10:00

The number of guests must not exceed the property's capacity.

Accommodation of pets is possible by prior arrangement and in accordance with the established rules.

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Changes and cancellation policy

 

The customer may withdraw from the contract according to the cancellation conditions:

1. More than 21 days before arrival: no fee, deposit paid will be refunded within 3 days.

2. 21 days or less before arrival, the cancellation fee is 100%.

3. In case of no-show, the cancellation fee is 100%.

4. In case of a reservation with advance payment, the cancellation fee is 100%. (see Price and payment point 3.)

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Complaint

 

The complaint must be filed immediately after the defect is discovered.

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Final provisions

 

The terms and conditions apply from August 1, 2023.

Out-of-court dispute resolution is provided by the Czech Trade Inspection (www.coi.cz).